Bender Realty
Alabama Gulf Coast

Vacation Rental FAQ

Guest FAQ

3:59 am

Check-In Time: 3:00 – 5:00 pm | Check-out Time: 10:00 am

RENTAL PERIODS are for a minimum of four (4) nights during peak seasons, except for certain units which require a seven-night minimum. Please note: your online reservation for less than seven nights is subject to seasonal restrictions and minimum booking guidelines. No minimum during off seasons. All reservations are subject to a departure housekeeping charge. Housekeeping charges are in addition to published rental rates and are also subject to 11% tax. Housekeeping charges are due and payable with unit rental fees. Monthly reservations are subject to one housekeeping charge only. DEPOSITS. A booking deposit of $200 plus a $79 non-refundable reservation processing fee is due within 5 days of making your reservation and will be applied to the total rental amount due. Credit cards may be used for the deposit and processing fee as well as personal checks. Deposits not received within 5 business days of booking will cause the reservation to be cancelled. Reservations made 30 days or less prior to the arrival date require the payment to be made in full with a credit card. CANCELLATIONS. If you must cancel, change dates or properties please call us (800) 528-2651 or email us ( as soon as possible. All cancellations are subject to a $25 cancellation fee. If you cancel 30 days or less prior to your arrival (60 days for monthly guests), you will forfeit your deposit and prepaid rent. Trip insurance is available. If you choose NOT to purchase trip insurance, no refunds will be issued inside the cancellation date range for any reason, including illness, hurricanes or similar events. EARLY DEPARTURE. SORRY, THERE CANNOT BE REFUNDS FOR EARLY DEPARTURE OF GUESTS. However, if you purchase trip insurance a partial refund may be available through CSA. FURNISHINGS. All units are furnished. Furnishings vary from unit to unit due to individual taste of owners. All equipment in units should be in working order. Please report any inoperative equipment to our office promptly. We will make every reasonable effort to have the problem corrected. Under no circumstances will there be a reduction of rent for any mechanical failure of air conditioning, dishwasher, washer, dryer or other appliances. LINENS. Linens are provided in the units when you arrive. NO LINENS WILL BE EXCHANGED DURING YOUR STAY. Initial supplies of bath soap and toilet tissue are also provided in unit. Other than the initial supply of bath soap and toilet tissue, NO ADDITIONAL PAPER PRODUCTS OR SOAP WILL BE PROVIDED. We suggest you bring Beach Towels or Blankets, as we do not permit linens to be taken out of the units. Linens are NOT provided for winter monthly rentals, but are available for an additional fee. PETS. SORRY, ABSOLUTELY NO PETS ARE ALLOWED IN ANY RENTAL UNIT WITH EXCEPTION OF DESIGNATED PET FRIENDLY UNITS FOR WHICH A NON-REFUNDABLE PET FEE WILL BE APPLIED. Violation of this policy will result in eviction and forfeiture of rent and deposit. RISK & LIABILITY. By renting this property, you are assuming all risk and liability for damage or excessive wear and tear to the unit. Any damage will be charged to the rental guest. We ask you help us maintain the property in good condition for your enjoyment and those guests who follow. SUBSTITUTION. We reserve the right to substitute comparable accommodations without notice or liability should the unit become unavailable for any reason. When comparable accommodations are not available, renter will have the option of selecting from available properties at the published rate or receiving a complete refund of the reservation deposit. RENTAL PAYMENT. Your total rental payment is due 30 days prior to arrival. We accept cash, travelers checks, money orders, cashier’s checks, certified checks, personal checks with proper identification, MasterCard, VISA, American Express or Discover. The name on the credit card must match the name on the reservation. Credit card payments can be accepted for monthly rental, initial payment only. There will be a $25 charge for returned checks. STUDENTS. ABSOLUTELY NO UNIT WILL BE RENTED TO VACATIONING STUDENTS WHO ARE NOT ACCOMPANIED BY A PARENT. Parents must be actually staying in the unit with the students the entire length of the reservation. Failure to comply will result in parties being asked to leave the property with forfeiture of deposit and rent. NO ONE UNDER 25 YEARS OF AGE WILL BE ALLOWED TO REGISTER!! TRIP INSURANCE. Bender Realty has partnered with CSA TRAVEL PROTECTION to provide you with optional insurance coverage, benefits and 24-hour emergency assistance to take care of you while traveling and protect your hard-earned investment. This optional coverage is just 6.95% of your total trip costs. Trip Insurance may be purchased up until the time of your final payment. Thoroughly trained CSA representatives are available to answer any questions you have about coverage or claims. For more information visit: or feel free to call CSA Travel Protection at (866) 999-4018. OCCUPANCY. MAXIMUM OF FOUR (4) PERSONS PER 1-BEDROOM UNIT. MAXIMUM OF SIX (6) PERSONS PER 2-BEDROOM UNIT. MAXIMUM OF EIGHT (8) PERSONS PER 3-BEDROOM UNIT. MAXIMUM OF TEN (10) PERSONS PER 4-BEDROOM UNIT. WITHHOLDING DEPOSITS. This property is privately owned and managed and WE RESERVE THE RIGHT to withhold deposits, refuse rental or discontinue occupancy if in our judgment your occupancy of the unit is detrimental to the property. BENDER REALTY, INC. reserves the right to alter reservations of units in the event of scheduling conflicts, repairs/maintenance, or other circumstances beyond our control. A comparable substitution will be made whenever possible. We reserve the right to enter the premises at any time for the purpose of inspection, repair, management or showing to prospective buyers. DAMAGES. If during your stay any breakage or damage occurs in the unit, please contact our office immediately. Any cost for damage repair or breakage replacement will be collected at time of departure and is the responsibility of the guest. DO NOT MOVE FURNITURE INSIDE THE UNITS OR MOVE ANY ITEMS (PARTICULARLY KITCHEN ITEMS) FROM ONE UNIT TO ANOTHER. LOSS OR THEFT. BENDER REALTY, INC. will not be responsible for loss or theft of money or valuables of any kind. KEYS. Only two (2) keys per rental unit will be issued to rental guests. If keys are lost, guest will be charged $35. If you become locked out, there will be a $35 service charge if a Bender Realty employee is called after hours to assist in entry. PARKING. Some properties only allow one (1) vehicle regardless of unit size, and a maximum of two (2) vehicles will be allowed at all other properties. Where vehicle registration fees apply, each vehicle will be required to display a vehicle registration tag. Please inquire about parking policies prior to arrival. Vehicles without vehicle registration tags are subject to towing at owner’s expense. No boats, trailers or RVs allowed. RATES. ALL RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Rates are subject to lodging tax. Failure to vacate a unit by check-out time (10:00 a.m.) may result in an additional day’s rent being charged. TENTATIVE ADVANCE RESERVATIONS. We are able to make tentative advance reservations for future time periods. All advance reservations are subject to rates applicable at the time of actual reservation arrival and the availability of units year to year. No future-year reservations will be honored at previous-year rates. Subject to owner’s reservations. UNIT FOR SALE. In the event that the condominium you are renting is on the market for sale, we may find the need to show the property during your visit. We will make every effort to schedule the showing at a convenient time and not interrupt your vacation. PRINTING ERROR. Although every precaution is taken by Bender Realty, Inc., errors in price and description can occur in printing. We reserve the right to correct such errors; however, we cannot give refunds and are not responsible for changes in furnishings and equipment by the owners. Rates, descriptions and availability are subject to change without notice.